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HorseReg How-to and FAQs

Welcome to HorseReg, our online database provided to ESNZ by Interpodia

HorseReg is ESNZ’s secure, online database purpose-built for you to take control, and make the most, of your ESNZ membership experience. 

Through your HorseReg account, you can do it all! Check your results, manage your horses, create and renew registrations, buy discipline starts, purchase products from the online store, and so much more…

Check it out now!

We’re here to help

Before you pick up the phone, take the jump and give it a go on your own – you might just surprise yourself!

Scroll down to find detailed answers to some of our most frequently asked questions and a collection of short, instructional how-to videos to help you get the most out of HorseReg.

If you hit a road block (or want a detailed tour) we’re always here to help.

You can contact our Membership Services Team during our office hours (9am-4pm Mon-Fri) on 04 499 8994 (Ext 1). Or send us an email at [email protected].

 

Let us know your thoughts

Like with any online tool, we are constantly developing and improving the user experience to make HorseReg the best it can be. To do this, we need your help. Feel free to get in touch with any queries or concerns you may have – we always appreciate your feedback!

Frequently Asked Questions

HOW DO I GET HELP?

WHY HAVE I RECEIVED MORE THAN ONE EMAIL WITH INSTRUCTIONS TO RESET MY PASSWORD?

WHY IS MY PASSWORD TO THE PREVIOUS DATABASE NOT WORKING ON THE NEW DATABASE?

HOW DO I RESET MY PASSWORD?

WHY IS MY DATA NOT ACCURATE?

HOW DO I GET BACK TO MY DASHBOARD?

WHY CAN I SELECT MORE THAN ONE TYPE OF MEMBERSHIP?

HOW CAN I MANAGE THE REGISTRATIONS FOR MY OTHER FAMILY MEMBERS INVOLVED?

HOW DO I SEARCH FOR ANOTHER MEMBER AS A SECONDARY OWNER?

WHAT FORMS OF PAYMENT WILL BE ACCEPTED?

WHY AM I CHARGED A TRANSACTION FEE, AND WHAT IS IT FOR?

WHY IS THE DATE AND TIME ON MY RECEIPT IS INCORRECT?

HOW CAN I CHANGE MY HORSES NAME?

WHY IS MY HORSES BREED BEEN CHANGED TO UNKNOWN?

WHY HAS MY HORSES COLOUR BEEN CHANGED?

HOW DO I MARK MY HORSE FOR SALE OR LEASE?

HOW CAN I LOG A CHANGE REQUEST?

WHERE CAN I SEARCH FOR RESULTS OF HORSES NOT OWNED MY ME?

HOW DO I RENEW MY HORSE'S REGISTRATION AND DISCIPLINE START(S)?

WHY IS MY MEMBERSHIP STILL SHOWING AS PENDING?

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